Frequently asked questions
How do I collect samples for a Home DNA Test kit?
For our Paternity DNA Test kits, as well as our Maternity, Siblings, Aunt/Uncle, and Grandparent DNA Relationship Test kits, we offer 3 different types of specimen collection options; Cheek Swabs, Toothbrushes, and/or Nail Clippings. Each kit will include a collection instructions card for the specific specimen type you selected at checkout; however you can also view them in the following links;
–Cheek Swab Collection
–Toothbrush Collection
–Nail Clippings Collection
For our Prenatal Paternity Test Kits, we offer the same 3 types of specimen collection options for the alleged father(s); Cheek Swabs, Toothbrushes, and/or Nail Clippings. However, the Mother must have her blood drawn. Each kit will include a collection instructions card to help you better understand the collection requirements for both the mother and alleged father(s). You can also view them in the following links;
–Blood Draw with Cheek Swab Collection
–Blood Draw with Toothbrush Collection
–Blood Draw with Nail Clippings Collection
How long until I receive the results?
For our Home DNA Test Kits, once the samples are received at the lab, results will be sent to the client within 1-2 business days.
For Legal Paternity Tests, results will be made available within 3-5 business days after visiting the lab.
For Prenatal Paternity Tests, results will be ready within 7 business days after samples are received at the lab.
How will I receive the results?
You will receive results via email
When will my kit be shipped?
All orders placed Monday through Friday before 2pm central time will be shipped the same day
What are the prices of your At-Home DNA test kits?
The Home DNA Kits start from $79, depending on which relationship you are needing to test for.
– We offer Postnatal Paternity DNA Test Kits to check relation between alleged father(s) and child(ren). Starting Price: $79.
– We offer Prenatal Paternity DNA Test Kits to check relation between alleged father(s) and an unborn child. Starting Price: $675.
– We offer Siblingship DNA Test Kits to check relation between alleged siblings. Starting Price: $118.
– We offer Grandparent DNA Test Kits to check relation between alleged grandparent(s) and grandchild(ren). Starting Price: $148.
– We offer Aunt/Uncle DNA Test Kits to check relation between alleged aunt(s)/uncle(s) and niece(s)/nephew(s). Starting Price: $148.
– We offer Maternity DNA Test Kits to check relation between alleged mother(s) and child(ren). Starting Price: $148.
You also have the option to select different collection types as well. If you choose to change it from the standard Buccal (Cheek) Swabs to Nail Clippings and/or Toothbrushes instead, it is just an additional $50 per person.
What if I want to return my Home DNA Test Kit?
In the event you decide to return your kit for any reason within the first 30 days of purchase, prior to using it; there is a non-refundable 25% restocking fee. In order to be eligible for the refund, you must send your unused kit back to us using the return label provided in the kit.Refunds will be issued 7 – 10 business days after receiving your unused test kit back at the lab.If the kit has been used, refunds are not available due to the sanitary nature of the materials.
How accurate are the At-Home DNA tests?
DNA testing is the best method for determining biological relationships. If donors are biologically related, results will show a probability of 99.9999%. If the donors are not biologically related, the results will show a probability of 0%.
Is a lab appointment required?
For our DNA Test Kits, no. You collect the samples in your own home. If you purchase aLegalorPrenatalPaternity Test, then yes you will need to schedule an appointment by texting 866-522-1142 after completing your order online.
How do I know when my samples arrived at the lab?
Every kit has a pre-paid label with a tracking number on it. Clients can write that down before they mail their kit, then visit that carrier’s website to track their package all the way to the lab
Can I test someone who is deceased?
To determine whether someone is related using a Cheek Swab Home Kit, swab samples must be taken directly from the inside of a living donor’s cheek.
If you purchased a Toothbrush Home Kit or Nail Clippings Home Kit, you can send back a used toothbrush from a living or deceased donor, or 5 nail clippings clipped from a living or deceased donor.
Sending DNA samples from any next-of-kin (ex. The donor’s sister or brother) to determine relationship will not yield accurate results.
Is this an at-home test?
Yes, our Home DNA Test kits are designed for convenient at-home collection; however if you purchaseLegal Paternity Tests, those samples must be collected at a lab location.
Do I pay for return shipping?
No, you can leave that part up to us! We provide all the return packaging and labels you need to send us your samples.
Can these DNA tests be used in court?
While the science behind our Home DNA Test Kits are the exact same as the Legal Paternity Tests collected for in a laboratory, they cannot be used in court. This is because the Legal Paternity Tests require you to go into a laboratory and have your samples collected. This is to establish what is legally referred to as a “chain of custody.” This is where a third party laboratory technician will verify the identification of the testors and then take their samples before submitting them for genetic testing.
What’s the difference between the personal at-home paternity test kit and a legal paternity test?
Both our Home Paternity Test kit and our Legal Paternity test can give you the paternity answers you are looking for. The Home Paternity Test kit can be done in the privacy of your home and is quicker and more affordable than a Legal Paternity Test. However only aLegal Paternity Testcan be used in court. This is because Legal Paternity Tests require testors to go into the laboratory to establish what is legally referred to as a “chain of custody.” This is where a third party laboratory technician will verify the identification of the testors and then take their samples before submitting them for genetic testing.
What documentation should I take with me to the lab if I order a Legal Paternity Test?
All adults visiting the lab for collection must provide two forms of ID such as a Driver’s License and a Social Security Card, or a State ID and a Passport. (One of them must be a photo ID). All children visiting the lab must provide their birth certificate.
